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Review Of The "New" Crystal Mall

Recently, the Crystal Mall has done some updating to bring things around and make the mall more modern and appealing. Here is my take on the recent updates -

Recently, the Crystal Mall has done some updating to bring things around and make the mall They redid the floors (honestly, I liked the brick they exposed when tearing up the floors better then what they put in), changed the location of the play area and information desk, added a nice seating area, some new bathrooms, some new food options and seem to be reworking the stairs/escalators. It is starting to look like some of the nicer malls in the area but I still feel like it has a long way to go. Here is my take on the recent updates -

The Good -

A New Family Restroom/Mother's Room - Located near the new location of the children's play area (by the Christmas Tree Shop), these are priceless to someone like me. In fact, they are so great they have increased my visits to the mall tenfold, simply because I know now I have a safe place to nurse baby#2 (especially since Motherhood moved out) and a small potty for baby #1 to use when before this wasn't an option at all. 

Charley's Grilled Subs - Easily the best tasting food in the food court (not hard to do really considering your other options, but still). My husband and I both agreed these were the best Philly cheese steaks we have ever had and the fries were fun and delicious. They have kid's meals as well and Cece really enjoyed her chicken finger meal. The food tasted fresh and somewhat healthy compared to the other options there. Considering there were fresh vegetables, freshly prepared sandwiches and good prices, we will be visiting Charley's often. 

Yellowbird Cupcakes - Kudos to the owners of this place. I mean really, where can you go in Waterford to reliably (I know some other places serve cupcakes that are great, but not always on the menu) get a good cupcake chosen from a variety of flavors? No where. And that is why I love this place, because sometimes I just want a cupcake. Adam and I both had the Ooey Gooey Bird, a brown sugar and caramel flavored cupcake, and I sampled the vanilla cake with vanilla frosting at the Mom's Night Out event and both flavors were delicious. Nothing is overly sweet and there is a good balance of cake, frosting, and in some cases filling. At around $3 a cupcake they are a little pricey, but I guess that is just supply and demand. They also have great take out containers so you can bring your beautiful cupcakes home safely in one piece. They are located on the top floor by JCPenney. 

Buffalo Wild Wings - I know this place has been there for months but I figured it would be worth mentioning since I lived off their pickle chips when I was pregnant with Lucille. Food is great, service is good, but the atmosphere is LOUD. Like so loud I avoid eating in there because I can't hear my family or the waitress. I get that it isn't exactly supposed to be a family place, but as the only sit down dining option in the mall I would expect them to be a little more accommodating to those who care to hear the rest of their party. The only reason I will eat in there is to avoid loading the girls up in their car seats and driving to one of the other nearby chains. But like I said, their food is really great and I have no issue with getting take out there and think it is a good addition to the area. Find it by the Sears. 

The Bad - 

 The children's play area - I will say this - the new location is much better because it is farther from the food court and arcade providing way less temptation for little eyes. However, it is not the fact that it is the same size, with mostly the same equipment and layout as it's previous location that makes it bad. It is the fact that every time I have brought Cece there, I have seen at least one parent completely drop their child off there for an extended period of time without supervision whatsoever. There is also a group of children who are almost always there who I have never seen with a parent and are very rough. I am not going to the mall to watch other people's children nor do I wish to police the play area so that my child can have a good time. Too often these parents are either gone completely or not watching and the children get very pushy with Cece. I don't know what the mall could do about fixing this situation, but until there is some major change I cannot recommend this particular attraction at the mall. Instead of being a great place for the kids to blow off steam while I shop, it is something I have to make it a point to avoid when with the kids so I don't have to listen to Cece beg or worse yet succumb to her requests and regret my decision the entire length of time we are there. 

So there you have it. If you haven't been to the Crystal Mall for a while, now you know what you are missing. Hopefully they will unveil some more changes (and hopefully a more family friendly restaurant) at their "Renovation Celebration" on June 1st - 3rd (more info to come, according to their Facebook)

What do you think of the changes? Any I missed?

 

You can find this post, along with pictures, at my blog

Helen Sandalls May 23, 2012 at 01:21 pm
You're absolutely right about the floors (the new ones seem just as ugly and more '70s than the old ones), but the glass or plexiglass railings are definitely an aesthetic plus.
LadyMaMa May 23, 2012 at 01:43 pm
Not a lot of great choices for kids' clothing, especially since Children's Place moved to the New London Shopping Center. What about Abercrombie Kids? P.S. By Aeropostale? and 77 Kids (the kid version of American Eagle)? It would be nice to see some better quality children's clothing at Crystal Mall instead of having to travel to West Farms or Providence Place to shop for my tween.
Michael Starling May 23, 2012 at 01:49 pm
The mall will continue to be sub-par until there's a significant upgrade in the retailers.
Thomas Cornick May 23, 2012 at 02:07 pm
Not much difference to the local economy between the mall and internet sales, no sense going to the mall if a mom and pop store locally does not stock what you seek.
One thing the downtown New London merchants might think about, nobody ever got a parking ticket at the mall or on the web.
Ellen Hillman May 23, 2012 at 06:37 pm
It still feels like the same ole mall with a few shops and nothing I need. Wish they would make some big changes as the floors are still ugly and yes I agree the glass handrails are a good change as is the kid potty and nursing area. But those are baby steps
David Irons May 24, 2012 at 02:10 pm
MaMa, is the quality of the clothing with those fancy labels really better? Look at the tag. My guess is that it reads "Made in China" or some other Asian country paying slave wages and turning out inferior products. Is this what we really want?
David Irons May 24, 2012 at 02:14 pm
And just why is this poll in the New London Patch? The last time I drove by it, the Crystal Mall was located in and paying taxes to Waterford.
David Irons May 24, 2012 at 02:21 pm
Okay, my bad. I see now, after some searching, that it is also on the Waterford Patch. It is just harder to find since, for some reason, Waterford Patch has a different page format than the others. I wish Patch would standardize this.
Paul Petrone (Editor) May 24, 2012 at 03:15 pm
David not sure exactly what you mean, but the format of all of our pages is exactly the same.
LadyMaMa May 24, 2012 at 04:02 pm
The quality is better. My third daughter is wearing stuff from Abercrombie Kids that has been passed down from her two older sisters. This is not true of clothing items we've purchased from Old Navy and Justice.
David Irons May 24, 2012 at 05:52 pm
Paul, what bothers me most on the Waterford site is that to go to "nearby" Patch towns, I have to be linked to an article in the Waterford Patch. On others, I can go to "nearby" from the "front page".
Paul Petrone (Editor) May 24, 2012 at 11:58 pm
You can Dave. At the bottom of the homepage, there is a section called "nearby" that has four neighboring sites of Waterford Patch. Also, at the top of the homepage their is a button on the top right corner called "Nearby" as well, where there is a drop-down menu with links directly to other close Patch sites.
Debbie May 29, 2012 at 03:30 am
What's up with all those numerous seating areas throughout the mall, do they expect us to hold public meetings at the Crystal Mall, such as 10:30-12:00 a.m. lower level in front of Payless Shoes? It's a great and comforable spot for City of New London to send homeless people from our shelters to Waterford Crystal Mall during the day, seven days a week, and save budget revenue for bus fare and transportation.

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